Yesterday I was in mid text chat with someone and my phone stopped sending messages…then  my oldest away at college in Chicago called me up freaking out that he couldn’t text at all and could only call occasionally…then number two son descended on me with similar symptoms. Clearly something bad had happened. I tried T-Mobile support and couldn’t get through, the on-line help first couldn’t then crashed. Being the online kind a guy I am I leapt to both Google News and Twitter and sure enough there was a press release just 23 minutes old about an outage problem which exactly matched the symptoms so I was able to reassure my panicking offspring that the problem was only temporary and they should calm the heck down and stop texting whilst “studying.”    Of the two solutions Google was easier to understand as I didn’t have to study the runes of popular topics on Twitter, but both point to the continued rise of news search and real time search where content  indexed only minutes or seconds ago will show up in search results. It’s a neat trick and getting more real time all the time.

Word is that our friends at Yahoo are about to release a new real-time search which will be integrated with their current main search, it will feature all kinds of social and ‘buzz’ stuff…not 100% sure how it will look but sounds cool.

Meantime in  a related story our good friends Google who have just about a perfect monopoly (90%) of European search are getting in hot water with the EU powers that be potentially landing them in some antitrust doo-doo. A group of what sounds a lot like Fraidy Cat Italian newspapers are bringing a case against Google for excluding them from the search results because they had refused to join the Google News consortium. It sounds a lot like sour grapes (albeit nicely fermented into a fine Chianti) but if it develops into a fight and Google looses the already fairly weird European search space will get even more crazy.  Oh La La! We’ll keep you posted.

As guys go I think I’m reasonably calm, doing my job it’s pretty much essential. I have been known to yell on occasion but I’m in severe danger of blowing my stack about the cool new feature from our good friends at Google called SideWiki. It’s almost entirely brand new but I imagine it has already set off alarm bells all over the world. Just in case this hasn’t crossed your metaphorical desk yet let me fill you in on the details.

If you download the new Google tool bar (or update your existing one) you will acquire the new Google SideWiki tool. It lets you go to pretty much any page on the web and leave your comments on that page in a side pane on the left. You can see other peoples comments and they can see yours. The site owner has no control over what people have written and they can’t remove it. Short of hate speech and obscenity anything goes…anything. If I knew your Face Book page I could zip over there and leave public remarks about anything I feel about you and you can do nothing about it…Nothing.

Here’s a neat scenario. How about I hack into a bank and steal a bunch of credit card numbers and post them on CNN. It’s not legal and no doubt they would be taken down, but not until CNN had discovered the problem and protested, and who should they call at Google?)

Online reputation management has developed into a significant industry. There are many online review sites where you can say all sorts of things about anyone including businesses. Most of these are mediated in some way and you have to know where to go to find the content. Of course some of them are designed to perform very well in search results but it’s been a manageable problem. This tool opens up a whole new world of pain for websites of all shapes and sizes. On the Internet famously nobody can tell you are a dog, all that is needed is a Google account (it takes about 15 seconds to get one and it can be effectively anonymous)  and you are all set to defame and abuse anyone you think worthy of it.

You can also spam to your hearts content. I just checked BBC.co.uk and did you know that

Doing the job I do I get to attend quite a few conferences. Some are very tech oriented with an average attendee age of about 12 with body piercings mandatory, others are more marketing focused, but Kelsey gets the prize for the best food and the most suits. DMS ’09 happened last week in Orlando and we may have been the only group of people wearing jackets within a twenty mile radius.

It was a fascinating conference, I’ll admit that hour after hour focused on trends and solutions for the emerging online side of the Yellow Pages industry isn’t everyone’s idea of a fun couple of days…but I was transfixed. To appreciate the magnitude of the challenge faced by this industry you only need to look at the massive losses and bankruptcies that litter this industry. They have been hit by the perfect storm of market changes, technology advances and economic decline. The days when local businesses bought yellow page print advertising automatically are long gone golden age. The Yellow Page Behemoths are surrounded and confounded by emerging online competitors who don’t have to kill trees to reach customers. Advertisers are becoming focused on one thing and one thing alone…results. To be specific in tough economic times where every advertising dollar is carefully scrutinized they want leads.

Several interesting threads emerged from the conference worth considering in more detail.

* Competition between YP providers is hurting themselves more than anyone else. They had better start hanging together or they will be hung separately.
* Their single strongest surviving asset is the relationship they enjoy with their advertisers through their sales force…and a sales force is essential to work with local businesses.
* Their role is changing, to survive the storm they must become consultative partners for local businesses delivering the leads their advertisers need across all sources.

Perhaps the best summary of where the industry is headed articulated the need as follows.

The winners in the current battle will be those who can provide the following

1. Presence, all the things needed to ensure that the advertiser has an accurate persistent presence both online and offline on a low fixed price basis.
2. Performance, the ability for a business to get more leads to meet their needs on a performance basis such as Pay Per Click or Pay Per Call.
3. Permanence, the ability to provide to advertisers with tools to strengthen the relationship which advertisers have with their customers; social media, blogs and tools like linked in are examples of this.

The good news from our point of view is that we are already delivering on all three of these approaches. We have more to do no doubt, but it was encouraging to see that we are moving in the right direction.

Ever since Microsoft’s failed attempt to acquire Yahoo last year the search world has been a twitter about what would be the next shoe to drop and last week it duly fell. In the new deal the main search of Yahoo will be powered by the new Bing search engine from Microsoft. I don’t know if you have tried it but I have been pretty impressed by Bing. Admittedly my home page is still powered by Google…as is my email and desktop search but I’m a fan of the new Bing and the travel search is just excellent. Search is very expensive to do much tougher to do really well than it might appear. Yahoo has so many online leaders in terms of page views, home page users, and a myriad of vertical platforms such as Dating and News and it’s understandable how assigning the cost and aggravation of main search to Microsoft whilst managing to keep most of the revenue might be attractive.
The new alignment of players still leaves Google with a firm lead in search volume but will give Microsoft a strong second place in the race. The switch will likely not case the mighty Google many sleepless nights, but it does make the whole online ecology more interesting. Google owns vast chunks of online beachfront property, but it doesn’t have a Facebook or Twitter killer yet and now it has to take on Microsoft.
The $64,000 question we are hearing from our customers is ‘what does this change mean for my placement in the Yahoo search results’. In the short term, not much, this kind of transition doesn’t happen overnight. In addition Yahoo will continue to run their excellent local search platform and we will continue to deliver the best visibility we can for our customers irrespective of whether the searcher is using Google, Yahoo or Bing.
Historically we have always fared very well in what was MSN Live and is now Bing and we continue to do so. We typically do at least as well in Bing as we do in Yahoo and there is no reason why that would change. We watch the machinations of the search Gods very carefully; we view their progress with the same careful attention to detail as the birds which clean the teeth of the mighty crocodiles that lie basking on the shores of the Nile. We will continue to focus on what we do best; driving business to our customers through local search…irrespective of who is behind the green curtain.

I actually thought I had missread the story when I received the alert in my email this morning. I was skimming stories at the airport headed to Silicon Valley, and when I mentioned it in passing to a steely eyed VC type today he leapt gazelle like to his Blackberry and indeed confirmed that the mighty Idearc had filled for chapter 11. I’m a huge audio book fan, I get to fly a lot and I fill in the spots where my laptop is out of juice with the spoken word. When the narrator starts a section with “Chapter Eleven” a shiver runs down my spine. I wish the good folks at Idearc nothing but the very best, they are a very smart hard working bunch and we are already working with them successfully on several projects. I look forwards to them emerging stronger moving forwards.

What this story, and the pending possible restructuring of several other Yellow Pages giants, points to is the perfect storm of bad news which has swamped the decks of many fine companies. The economy is famously bad, sales are down, the Yellow Page print product has been hemorrhaging cash for years and the increasing stampede of local advertisers from print yellow pages to online offerings which generate track-able local results is becoming overwhelming.

Newspapers have been beset by many of the same issues, my own local Metro the mighty Boston Globe may stop publishing in the near future. Both the Yellow Pages and newspapers have been unable to completely replace the revenue lost from the high priced print products sold by humans on a face to face basis with much lower cost online products sold online or over the phone.

In the old days the purveyors of print ad products never had to prove that their products delivered value for money….over a hundred years or so they emerged as part of the landscape…a must have for any local business. Indeed in many, perhaps all cases the “dead tree products” proved highly effective as a way to deliver customers to advertisers. There is an advertising truism that “half of all advertising is wasted…the problem is nobody can tell which half.” Since the late 90’s print advertising products have been pecked away at by the pure play verticals. When was the last time you sold an exercise bike, bought a car or found a soul mate through a print product? Of course it still happens but it happens less often than it used to.

Even given those changes some sections have remained robust print advertisers. However increasingly local advertisers have an alternative to print products across all segments; they can count the clicks and measure the calls generated by their online advertising and those ad products don’t have to be bought on an annual basis.

Here at eLocal we see the impact of these changes every day. Our advertisers are looking to get on the front page of search results and they count every click, lead and call which we generate. They rightly hold us to a very high “what have you done for me lately” standard. If we aren’t effective we apply more effort to get them to where they need to be. The print equivalent would be a yellow pages company delivering more and more books, burying entire city blocks in paper, until each advertiser was satisfied with their results. It’s a tough standard and we are happy to deliver against it every day.

You can read the entire story here.

I was struck by this recent SEMPO report which Greg Sterling picked up on the other day. Bottom line is that as the economy suffers and most media is in retreat Search is still projected to post 9% growth. OK it’s not the 20+% growth we have been used to seeing but it does point to Search being perhaps the only bright spot in a bleak landscape.  The fact that search is bucking this trend speaks to the effectiveness of search as a way to reach advertisers, national or local.

You can read the entire report here.

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Mar 10, 2009 at 9:06am ET by Greg Sterling

SEMPO’s new report, due to be released this week, cuts its forecast for search advertising. The results are based on a survey of almost 900 agencies and search marketers. According to the Wall Street Journal, the report scales back previous growth projections considerably:

[SEMPO] says North American search marketing spending will increase only 9% to $14.7 billion in 2009 from $13.5 billion a year ago. Its previous estimates, made in early 2008, called for the industry to grow at more than twice that rate this year, from $15.7 billion in 2008 to $18.8 billion in 2009. The new forecasts call for the industry to reach $19.8 billion in 2011, down from a previous estimate of $25.2 billion for that year.

But even as the economy hits search spending fairly hard, other media are faring worse. Search, widely regarded as the most efficient form of online advertising, is still benefiting from advertiser and agency budget shifts to online:

Search is continuing to steal from traditional ad budgets, according to the survey. More than a quarter of advertisers reported that they were shifting budgets into search marketing from print magazines. Nineteen percent said they were shifting their budgets into search from print newspaper advertising.

The paradox of these shifts is that they express a simplistic view of consumer behavior, which has become increasingly complex and relies on many sources of information and ad exposures, both online and offline. However, many marketers are starting to see with greater clarity the convoluted consumer path to conversions. Search remains perhaps the critical component of online advertising; however a search-only strategy is somewhat myopic.

Here’s an excerpt from findings from Atlas’s (Microsoft’s) recent “engagement mapping” report entitled The Long Road to Conversion: The Digital Purchase Funnel:

The large number of ad exposures consumed prior to purchase may come as a surprise to marketers who are used to discussions of frequency that revolve around site  or campaign metrics. Measuring only the last ad in a  conversion history conceals the true length of the relationship an advertiser has with each consumer. When we focus our view on individual converters’ histories and apply the funnel concept to their ad consumption, we discover that their histories are much longer and richer than typically assumed. These results confirm other research showing that advertising reaches consumers from multiple advertising campaigns and across channels . . .

Yahoo’s increasingly integrated search and display platforms are consistent with this more sophisticated consumer behavior model. And the SEMPO report apparently does find some interest in search retargeting accordingly.

We’ll explore the findings of the SEMPO report in more detail after we have a chance to review it

The Kelsey Group gathering has just finished in LA and our team there had what sounds like all together too much fun hanging out with the great and the good at the show. It was apparently well attended and given how hot the whole local online space is nowadays that’s hardy surprising.

There were many sessions of note but I though this post about the local session given by Chris LaSala from Google was particularly interesting. The ideas he addresses are fascinating and exciting. He outline a world where you will be able to search for local information and not only find basic information like addresses and phone numbers, but local content even down to information about availability of inventory in your local shops. It’s a great idea and one that has been tried by several companies in recent years. The problem that those folks ran into and Google discusses here is that small business don’t have the time in there day to get this stuff done and do the million other things they have to do. The information that Google wants is out there but it’s not online and getting it online is going to take time.

This is a problem that we have been working with for a couple of years now. We make sure that as much information about our customers as we can manage get put in the right places online and we work to ensure that information gets found by people searching for the goods and services offered by our customers. We don’t as yet have a way to publish what the current stock levels but we are looking at adding more and more of this kind of information.

The ideal world Google is discussing in this article isn’t here quite yet…but we are helping to build it one local business at a time

Google Cozies Up To SMBs For Digital Content

by Laurie Sullivan,

Imagine searching on Google for rare coins or Topps baseball cards. Aside from listing the brick-and-mortar address, directions and phone number, the search query might return the suggested retail price and the quantity in stock at each local store.

That’s the picture Chris LaSala painted this week at The Kelsey Group conference in Los Angeles. The Google director of local marketers and strategic partner development said the biggest problem the search engine faces in reaching that goal is the lack of digital content serving local markets. “There’s a vast array of content specific to local markets, but the majority isn’t available in digital form, so getting access to it isn’t easy,” he said.

Small and medium businesses (SMB) have been reluctant to give Google access to digital content that is specific to local markets. Basically, it’s because they don’t have the time to turn hard copies into bits and bytes. “Getting the SMB to give us access is something we need to get better at,” he said. “We aren’t even close to where we need to be.”

LaSala estimates that Google has indexed about 10% of the available digital content geared toward local markets. “If you look at Main Street USA–the barber, the church, the synagogue and the sports shop–you might get the hours of service and address,” he said. “But wouldn’t it be great if you find out if you could get an Alex Rodriguez rookie card? If you knew it was in the shop and the costs, you could go down to the store and buy it. This is just an example of where we are today.”

LaSala admits that Google hasn’t done as good a job in serving the SMB market as it would like. Many of Google’s products don’t meet their needs. Citing a Webvisibility study, he said 40% of SMBs go to the Internet first when they look for local data, yet less than half spend less than 10% for online ads.

Aside from getting SMBs to provide more content in digital format, the biggest challenge has been to support them as advertisers. He suspects that while the features in AdWords drive success, they also hinder success, too.

While the AdWords’ platform lets businesses choose a host of advertising options, SMBs don’t have time to pick keywords, design ads, decide on budgets for cost-per-click (CPC) campaigns, and pick sites they want to advertise on. “It’s all these things the SMB doesn’t have time to do,” LaSala said.

LaSala admits there’s a gap between the design of the platform and the ability for them to carry out the campaign. Improving the gap might mean making Google Maps more intuitive or offering bundled services.

There are plans to roll out new bundled services and APIs for SMBs that should align better with the philosophies of smaller companies, LaSala said. The sales force has seen a makeover, too, because Google has learned that selling into the SMB requires specific talents to understand the market.

“We’ve retrenched with a smaller group of partners,” LaSala said. “Google’s not immune to pressures of effectively using the resources on our team, so we narrowed the scope to the partners that we think log the highest opportunities.”

http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=102383

I have just read a very well thought through article about how to measure SEO performance. It’s written with traditional SEO done to large sites by SEO specialists but the metrics it speaks about are also relevant for the kind of large/small business SEO that we specialize in. To condense the article to it’s essentials it asks the following questions:

· Are your pages indexed by the large search engines? Ours are submitted and indexed every day

· Do you have back links pointing to your pages? We have an enormous number deployed

· Do you rank well for query term that you care about? We test and adjust to maximize this all the time

· Does your site make money? In our world that means do your marketing dollars make your phone ring….our testing indicates a resounding yes to this metric.

You should ask the same question about your website, enjoy..

March 17, 2009 · by Jill Kocher

Measuring success in search engine optimization can typically be done in four ways. “Indexation” measurements will determine if a search engine has properly identified all of your site’s pages. “Backlink” measurements will show the number of internal and external links that point to your site as a whole. “Rankings” measurements will show where in the natural search results your site appears for given search words or phrases. And “traffic and revenue” measurements will show the keywords used to find your site, revenue generated per keyword, the percentage of visitors that purchased products and so forth. This article will explore each of the measurements, which we refer to here as “metrics.”

Indexation Metrics

Indexation is the first critical step to natural search performance. Pages that aren’t indexed have zero chance of ranking in the search engines. However, more indexation isn’t necessarily better because that could indicate that identical pages in your site are duplicated in a search engine’s index, which will decrease a site’s ability to rank because the pages are, essentially, competing against themselves.

What is the “right” indexation number? Most ecommerce sites can only guesstimate based on the number of products they offer. For example, if a site offers 50,000 products but only has 5,000 pages indexed, there’s likely a barrier preventing a search engine from fully “crawling” a site. Conversely, if that same site has 500,000 pages indexed, there’s likely a duplication issue. The site will then have issues with self-competition and split-link popularity, both of which hinder a site’s ability to rank strongly.

Indexation is measured by performing a “site:” query in the major engines. For example, type [site:www.yourdomain.com] into the Google and MSN Live search boxes, without the [brackets]. For Yahoo!, just enter the URL into Yahoo! Site Explorer. These site queries measure how many URLs are indexed in each engine. Compare that number to the number of pages that should exist to determine actions required and progress made.

A complete list of the queries available in Google, some of which are also available on Yahoo! and MSN Live, can be found at http://www.google.com/help/cheatsheet.html.

Backlink Metrics

Measuring “backlinks” will show the number of links pointing to various pages across a site. Generally, the more external links that point to your site, the higher your site will rank in natural search results. However, measuring backlinks varies among the search engines.

For Google, enter a “link:” query such as [link:www.yourdomain.com] in the search box. This is a measure of how many backlinks are coming into the entire domain. However, Google only gives the true measure of backlinks in its Webmaster Tools, which anyone can access once they have a Google account.

For Yahoo!, enter the domain into Yahoo! Site Explorer. Click on the “InLinks” tab and filter the results to show four different data sets: (1) all backlinks (internal & external), (2) only external backlinks, (3) only to the home page and (4) to the whole site.

For MSN, the “link:” query is currently disabled in MSN Live, so backlinks cannot be measured there.

How many backlinks should a site have? There is no way to estimate in the way we can for indexation, and the engines aren’t known for giving accurate, specific or detailed backlink data, unfortunately. The best advice for measuring backlinks is to watch the trend rather than be concerned about individual numbers. And more high quality links are always better.

Advanced Link Manager is a tool for scanning and reporting on backlink trends, including number and diversity of domains linking in, anchor text diversity, and a number of other reports.

Ranking Metrics

Rankings are a tricky metric to report on. Rankings (i.e. where your site appears in natural search listings) vary greatly between singular and plural versions of the same term. Moreover, personalized and blended search affect individual rankings so that no two people are likely to get the same ranking result. However, I suggest a couple of ways to attack this issue.

· Targeted. Choose a select set of keyword terms that you’ll target based on keyword research. These will probably include the trophy terms for which management aspires to rank. Use a subscription rank checker such as WebCEO or a free tool such as the Rank Checker plug in for Firefox to check the rankings for the terms you’re targeting. These tools will give you only the rankings for the terms you specify, for the domains you specify.

· Aggregate. Subscription tools like Enquisite offer the ability to track the page on which a term ranks for every keyword that drives natural search to your site. So, say that [widgets] drove 10 visits to mydomain.com. Enquisite would report which URLs on my site drove those 10 visits, and what page in the search results the rankings were on. The information can be sliced and sorted by keyword, URL, IP, date, engine, and more.

Traffic and Revenue Metrics

Natural search-referred traffic is a common measurement in most analytics programs. The “holy grail” for measuring SEO effectiveness is frequently a report combining URL, keyword, traffic, orders, and revenue. Such a report tells you which URLs are effective, and by omission, which are not. It tells you which keywords and keyword phrases drive traffic, and by omission which don’t. And it tells you which URLs and terms drive sales through natural search and which don’t.

Consider which pages were optimized and how, for which keywords. Those pages and keywords are the ones where you should expect to see growth. Only by performing large-scale programmatic optimizations, like title tags across the entire site, would you expect to see a site-wide increase in traffic. Most optimization efforts will improve performance for individual pages and keywords. Knowing which pages and keywords are most valuable to your business will guide those optimization efforts.

You can see the full article here

http://www.practicalecommerce.com/articles/1014-Measuring-SEO-Performance

In this economy it’s tough to see really great companies having such a horrible time of it. Google is down to 325, newspapers with storied histories are dropping like flies (the mighty Seattle Post Intelligencer published its last print edition this morning) and media innovators in the local space like SpotRunner have just announced another large round of layoffs. Given this desolate landscape there is clearly a move towards value.

We work with thousands of local companies making sure they are clearly incredibly focused on maximizing their limited marketing budgets. Our typical customers are very sensitive to both the cost of marketing and the value they get from it. As the yellow pages collect dust at the back of closets local businesses still need to reach out to people looking for all over the nation our low cost high impact package which gets our customers new business through search. We do one thing really well. We get small business to the top of the search results for search terms they care about for a low monthly fee. It may not be as cool as TV advertising and it certainly doesn’t have the tradition that print advertising has, but it works and it’s affordable for most businesses.

How important is it that local businesses get to the front of search?….well there are several things driving this issue. First is behavior, people online search in a particular way. In search they go to the front page and typically select from the results displayed on that page. Very few ever look further than the first page…if you aren’t on that page then the chances are that online is not going to generate many customers for you. How big is the opportunity? Let’s look at the numbers: There is certainly a lot of search traffic going on. Reports differ but typically US search volume is in the 15-20 billion per month range and depending on whose numbers you believe anything up to 40% of those have some level of local interest. That’s a lot of search, lots of people looking for goods and services.

However if you take the number of people looking for things and divide that huge number by the number of locations and activities people are searching there may only be a few hundred people searching for any service or product in any location in any month. The good news is that those people are highly focused on finding what they are looking for and typically close to a buying decision and those intensely valuable searches are going to be spread between the companies on the front page of search.

In an economy headed for nuclear winter with local businesses looking to squeeze the last drop of value out of their marketing dollars our low cost high impact search visibility package is a great fit. We will focus on making our product the richest deepest most effective way for local businesses to get customers, it’s all we do and it’s what we do best.